Pandey & Co Limited Privacy Policy

 

1. Introduction

 

Welcome to Pandey & Co Limited, a UK-based accountancy firm dedicated to protecting your privacy. This Privacy Policy details our approach to collecting, using, and safeguarding personal information gathered from clients and visitors to our website.

 

2. How to Contact Us

 

For any questions about our privacy policy or data practices, please reach out to us at:

 

• Pandey & Co Ltd

• Address: Cambridge House, 32 Padwell Road, Southampton, SO14 6QZ

• Email: dp@pandey.co.uk

• Phone: 02380 575 900

• GDPR Officer: Daleep Pandey

 

3. Information We Collect

 

We collect and process several types of personal data, including:

 

• Personal Identification Information: Names, addresses, email addresses, phone numbers, and other contact details.

• Financial Information: Transaction details, financial statements, and tax information provided for our services.

• Correspondence Data: Letters, emails, phone call details, and meeting notes.

• Usage Data: Information on how you use our website, products, and services.

 

4. How We Collect Your Information

 

We gather information through meetings, phone calls, forms, emails, letters, and online software access provided by you. Occasionally, we may supplement this data with information from external sources, such as HM Revenue and Customs (HMRC) or Companies House, to enhance our records.

 

5. How We Use Your Information

 

Your personal data is used to:

 

• Provide and maintain our services.

• Communicate with you (including invoices, updates, and essential information).

• Comply with legal obligations, such as tax laws and regulations.

• Improve our services and develop new offerings.

• Conduct internal audits and data analysis for quality improvement.

 

6. Sharing Your Information

 

We may share your information with:

 

• Regulatory Authorities: When legally required or to protect our rights.

• Service Providers: Third-party providers who assist us under strict confidentiality agreements.

• Authorised Third Parties: Any parties to whom you permit us to disclose your information.

 

All data is shared securely to maintain your privacy.

 

7. Data Security

 

We use technical and organisational safeguards to protect your personal data against unauthorised access, loss, or damage. Our secure online client portal ensures safe sharing and signing of sensitive documents.

 

8. Data Retention

 

We retain personal data as needed to deliver services and fulfill legal or business obligations, which may require holding information for specific periods after services are provided.

 

9. Your Rights

 

Under the Data Protection Act 2018, you have rights regarding your personal data, including:

 

• Accessing your personal data.

• Being informed about data collection and use.

• Rectifying any inaccurate data.

• Requesting deletion or removal of your data.

• Restricting the processing of your data.

• Objecting to data processing.

• Transferring your data to another service provider (data portability).

 

10. Updates to This Policy

 

Our Privacy Policy may change over time. Updates will be posted on our website, and we recommend reviewing it periodically.

 

11. Making a Complaint

 

If you have concerns about how we handle your data, please contact us. If unresolved, you may reach out to the Information Commissioner’s Office:

 

• ICO Helpline: 0303 123 1113

• ICO Address: Wycliffe House, Water Lane, Wilmslow, SK9 5AF

• Website: www.ico.org.uk

 

Your privacy is important to us, and we are committed to safeguarding it throughout our services at Pandey & Co.